Section 1
Age Restriction
xbaii strictly enforces an 18+ age policy across all services, including casino games, live sports betting, cricket wagering, slots, and all other gaming products available on the platform. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any form of real-money gaming on xbaii.
As part of our Know Your Customer (KYC) verification process, all new players are required to submit a valid government-issued identity document — such as a National ID card, passport, or driving licence — confirming that they are 18 years of age or older. Players who fail to complete age verification within the required timeframe will have their accounts restricted until verification is successfully completed.
If you are a parent or guardian and you believe a minor in your household may have accessed the xbaii platform, please contact us immediately at [email protected]. We also recommend using parental control software to restrict access to gambling websites on shared devices used by minors.
Section 2
Recognising Problem Gambling
Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which a person's gambling behaviour causes persistent harm to their finances, relationships, mental health, or daily responsibilities. It can affect anyone, regardless of income, background, or how long they have been gambling. The first step toward getting help is being able to recognise the warning signs.
The following behaviours are commonly associated with problem gambling. If you identify with several of the points below, we strongly encourage you to use xbaii's responsible gaming tools or seek professional support:
- Spending more time or money on gambling than you originally intended, or than you can comfortably afford.
- Continuing to gamble in an attempt to recover money you have already lost — commonly known as "chasing losses".
- Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
- Lying to family members, friends, or employers about the extent of your gambling activity.
- Borrowing money, selling personal possessions, or using funds intended for essential expenses (rent, food, school fees) to fund gambling.
- Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
- Feeling a persistent need to gamble with increasing amounts of money in order to feel the same level of excitement.
- Using gambling as a way to escape stress, anxiety, depression, or difficult personal situations.
Section 3
Self-Assessment Quiz
If you are unsure whether your gambling habits are becoming a concern, take a few minutes to honestly consider the following questions. This is not a clinical diagnostic tool — it is a personal reflection guide to help you evaluate your relationship with gambling.
If you answered "yes" to two or more of the questions above, we encourage you to use xbaii's self-exclusion or deposit limit tools described below, and to consider reaching out to a professional counselling service. You can also contact our support team at any time by emailing [email protected].
Section 4
Deposit Limits
xbaii allows registered players to set personalised deposit limits on their accounts to help manage spending and keep gambling within affordable boundaries. Deposit limits can be configured as daily, weekly, or monthly caps, and apply across all payment methods available on the platform — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.
Set a maximum amount you can deposit within any 24-hour rolling period. Once the limit is reached, further deposits are blocked until the period resets.
Cap your total deposits over any 7-day period. Ideal for players who want a broader view of their weekly spending across all gaming sessions.
Set a firm monthly ceiling on total deposits. Particularly useful for managing your overall gaming budget across the full calendar month in Bangladeshi Taka (৳).
xbaii strongly recommends that all players set at least a monthly deposit limit when they first register. Deciding on a comfortable spending ceiling before you begin playing — rather than in the middle of a session — is one of the most effective responsible gaming habits you can adopt.
Section 5
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on the xbaii platform. When you activate self-exclusion, your xbaii account is immediately locked — preventing you from logging in, depositing funds, or accessing any games for the duration of the exclusion period you select. Self-exclusion is intended for players who feel they have lost control of their gambling, or who want a firm, enforced break from the platform.
xbaii offers the following self-exclusion durations:
- 30 Days: A short-term break for players who need a month away from gaming to reassess their habits.
- 90 Days: A medium-term exclusion providing three months of enforced time away from the platform.
- 180 Days: A six-month self-exclusion for players who need a substantial, extended break.
- 1 Year: A full 12-month exclusion for players seeking a serious, long-term break from all xbaii services.
- Permanent Exclusion: A lifetime ban from the xbaii platform. This option is irreversible and results in permanent account closure. Any pending withdrawals at the time of permanent exclusion will be processed and returned to your registered payment method.
To activate self-exclusion, log in to your xbaii account, navigate to the Responsible Gaming section of your account settings, and select your preferred exclusion duration. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and our team will action your request within 2 hours, 24/7 on Bangladesh Standard Time.
Section 6
Time-Out Feature
The Time-Out feature is a shorter, lighter-touch alternative to full self-exclusion. It is designed for players who simply need a brief, enforced pause from gaming — without requiring the longer commitment of a full exclusion period. During an active time-out, your account is temporarily suspended: login, deposits, and game access are all blocked until the time-out period expires.
xbaii offers time-out periods of 24 hours, 48 hours, 7 days, and 14 days. Like deposit limit reductions, time-out activations take effect immediately upon request. Time-outs cannot be ended early — the selected duration runs in full before your account is accessible again.
You can request a time-out directly through your xbaii account settings, or by contacting our support team at [email protected]. Our team is available around the clock — 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6) — and will action your request promptly.
Section 7
Support Resources
If you feel that gambling is becoming — or has already become — a problem in your life, there are professional support resources available. xbaii encourages any player who is struggling to reach out to a counsellor, support line, or mental health professional. Seeking help is a sign of strength, and recovery from problem gambling is achievable with the right support network.
While Bangladesh does not yet have a nationally established gambling addiction helpline, the following types of support are available to players across the country:
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Mental Health Counselling: Speak with a licensed mental health professional or psychologist about compulsive behaviour patterns. Many private clinics in Dhaka, Chittagong, Sylhet, and Khulna offer confidential counselling services for behavioural addictions.
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National Mental Health Institute (NIMH), Dhaka: The National Institute of Mental Health in Dhaka provides outpatient psychiatric and psychological services. If gambling-related stress, anxiety, or depression is affecting your wellbeing, a referral from your general practitioner can connect you with professional support.
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Kaan Pete Roi (কান পেতে রই): Bangladesh's emotional support helpline offering confidential listening and crisis support services. Available to anyone experiencing emotional distress, anxiety, or personal difficulties related to any cause including financial stress from gambling.
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Trusted Friends and Family: Opening up to a trusted person in your life — a family member, close friend, or religious leader — can be a vital first step. You do not need to face this alone. Communities across Bangladesh, including in Dhaka, Rajshahi, Barisal, Rangpur, and Mymensingh, have strong social support networks.
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Gamblers Anonymous-style Peer Groups: Peer support groups following a 12-step model provide a structured, community-based recovery pathway. Online meetings are accessible to players across all regions of Bangladesh including Cox's Bazar and other areas with limited local in-person services.
Section 8
Contact xbaii Support
xbaii's dedicated responsible gaming support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). Whether you want to activate self-exclusion, set a deposit limit, request a time-out, or simply talk to someone about your gaming habits, our team is here to help — without judgement.
Email us at [email protected] with the subject line that matches your request — for example: "Deposit Limit Request", "Time-Out Request", or "Self-Exclusion Request". We aim to respond to all responsible gaming requests within 2 hours. Our team operates 24/7 and serves players across all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
All responsible gaming requests are handled with complete confidentiality. xbaii will never penalise a player for requesting protective measures — in fact, we actively encourage every player to use these tools as a routine part of their gaming experience, not only in times of crisis. Responsible gaming is not a last resort; it is a healthy, proactive habit.